Here are few things to try if you are having issues watching the online class:

1. Ensure that you have secure Internet connection and then click your browser ‘Refresh button’.

2. Try watching the online class on a different web browser. For instance, if you were logged on with Safari, try logging on with Google Chrome or Internet Explorer to see if this makes a difference. Sometimes, certain default browser settings can block view ability.

3. Try watching the online class on a different device. For instance, if you were watching from a work desktop, try switching to your tablet or phone to see if this makes a difference. Sometimes, certain default device settings can block view ability.

4. We host our video lessons on a web-site called Vimeo. Unfortunately, in some countries (Cambodia, Indonesia, Malaysia, Thailand, Vietnam and China to name a few), Vimeo is blocked and inaccessible. If you are in one of these countries and have purchased an online class, you may see a blank area where a tutorial video should appear. So at this point, we recommend you to use a VPN. If you have any issues, feel free to email us and we will be happy to assist.

5. If you have tried all the above and are still having technical difficulties, please email to hello@mutludukkan.com